Frequently asked questions

What does e.l.f. mean?

e.l.f. stands for eyes lips and face. It is a high quality American made cosmetics brand. For more information please see our About Us page here.

I need to return or exchange a product, what is your refund and exchange policy?

Please see our return and exchange policy here.

When will my order arrive? What are your delivery fees? What is your delivery policy?

Please see our delivery policy here.

How will I know how much my delivery cost will be before I pay?

That's an easy calculation. It's FREE all over Bangladesh for orders over 1000 taka.

If your order is under 1000 taka, than it's just 50 taka in Dhaka Metro and 100 taka everywhere else. For more info, check out our delivery policy here.

I can buy these products much cheaper when I’m in the United States. Why are they more expensive to purchase here?

Unfortunately cosmetics are considered to be a luxury good in Bangladesh so the government applies enormous taxes on all cosmetics imports. In addition, the costs of transportation and logistics are also fairly high. However, we keep our costs down by having no retail store, and almost everything is done online, so we have minimal overhead and operating expenses. We believe in playing fair, being honest, and making a modest profit and not taking advantage of our customers, so we are giving you the best deal that we can. If you see e.l.f. cosmetics sold by our competitors for a lot less you should be skeptical. They may not be authentic, genuine products from America and instead Chinese manufactured knockoffs (Bangali Word: NOKOL). They also may not be playing fairly and not paying the proper customs taxes required due to bribery.

What payment methods do you accept?

e.l.f. accepts the following forms of payments: Cash on Delivery, Visa, Mastercard, American Express, and Bkash.

How do you clean elf brushes?

Please watch this YouTube video here.

How can i get free samples?

We currently offer samples for face products, such as concealers, on the website. Click on the ‘Get Sample’ button and it will be added to your cart. If you want a sample of a product that does not have the "ask for a sample" button please email us at and tell us what samples you would like. Please note that samples are given out while supplies last and samples are not available for every product. The customer is responsible for any delivery fees required to provide samples.  

How can I purchase your products?

You have come to the right place. First, sign up by going to the ‘Sign In’ button in the upper-right hand part of the screen and follow the instructions for creating a new account. Then search the site, add products you want to purchase to your ‘shopping bag’, then click on the ‘shopping bag’ button in the upper-right hand part of the screen. From here, you can click on the ‘proceed to checkout’ button and you can follow the instructions to order your products. If you have any questions or need any assistance please email us at

When will my favorite item be back in stock?

When an items gets sold out, you can enter your e-mail to receive an email notification when the product is back.

When I try to check out, my cart freezes. Help!

Our website is optimized for the latest versions of Firefox and Chrome but Chrome tends to work a little better. First, try using these browsers and refresh your browser cache / cookies. If the problem continues, email us at with as much detail about what is happening as possible and we'll do what we can to help!

Are any of your products or ingredients tested on animals?

Never! e.l.f. cosmetics are PETA certified. e.l.f. cosmetics are 100% cruelty free! Our products are vegan certified and don't contain any animal byproducts or ingredients which makes them safe for vegetarians and vegans. We strongly believe that using animal-derived raw materials is completely unnecessary.

How can I contact e.l.f. cosmetics?

Shoot us an email at We will endeavor to respond to your request as soon as possible.

Are gift cards refundable for cash?

Gift cards are not redeemable for cash. Please check out our Gift card page here for more information.

How can I track my packages?

After you successfully place an order you will be sent an email with delivery information including the tracking link.